Why Your E-Commerce Site Needs a Business 800 Number
If you're running an e-commerce site, it's essential that you have a business 800 number. Even though you run a unique business without a brick-and-mortar location, you need a toll-free number where your customers can reach you easily. Here are the reasons why.
A Free Gift To Your Customers.
The biggest benefit of having a business 800 number is that it allows your customers a better way to reach you than dialing direct. Because you pay for the call, it offers a great boost to your customer service. It's a free gift to the public.Better Accessibility.
Your toll-free number makes you more accessible. Studies have shown that companies with toll-free numbers make more sales and build a bigger, more loyal following. You can also choose vanity numbers, which are much easier for your customers to remember.Your Professional Image.
A business 800 number also gives you a more professional, established image, which is essential for an e-commerce business. Many people are wary of dealing with businesses online, and this gives them peace of mind.A Distinct Advantage Over The Competition. Right now, a majority of e-commerce sites don't have a business 800 number. This means that getting one for your business gives you an edge over the competition.
Tips On Using Your Business 800 Number
Your business 800 number should be prominently displayed on all cards and promotional materials for your site. It should be top and center on your website. The reason is not so much to allow people to call you easily since it's much easier to contact you by email. The real reason is the feeling of legitimacy that it lends your business and the sense of trust your visitors will feel the minute they enter your site.Even though you probably won't get a huge volume of calls, you should be set up and ready to answer them. Although you don't need to have a live human on the other side (many e-commerce sites have numbers that go straight to email), it's important simply that the business 800 number will be answered. If you choose for the number to go straight to voicemail, return the calls as soon as possible. You can also choose to have calls rerouted to an office phone or cell phone. Toll free number service providers offer a number of features to help your customers contact you, so choose the one that's right for you.
It's a fact that most people would never order from an e-commerce company without a business 800 number. Allowing customers to call you toll-free builds trust and boosts your customer service. This is a flexible and affordable service that will put you ahead of your competition.